Last updated: October 11, 2026
1. Refund review period
Every active subscription is reviewed against the services described on the selected plan page. If UNIRAB has not begun the onboarding or optimization work associated with your order, you may request a refund of that billing period.
2. Cooling-Off Period
Orders or renewals may be canceled for a full refund within two (2) business days of purchase, provided that substantial fulfillment work has not begun.
3. Eligibility Criteria
To qualify for a refund you must:
- Submit a written request within the applicable time frame; and
- Include the email used to order, your order ID, and a clear description of the issue.
4. Exclusions
- Refunds are not issued solely because a campaign did not produce a particular number of sales, leads, conversions, rankings, or AI recommendations.
- Fees for add-ons, custom integrations, research, or completed setup work are non-refundable once that work has begun.
- Accounts suspended for material violations of the Terms of Service may be ineligible for a refund.
5. How to Request a Refund
- Email support@unirab.com from the address associated with your order.
- Use the subject line “Refund Request” and include your order ID and supporting information.
- Our billing team will acknowledge receipt within three (3) business days.
6. Processing Time
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds may take five (5) to eight (8) business days to appear on your statement.
7. Chargebacks
Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue. We may provide the payment provider with relevant order and service records when responding to a chargeback.
8. Amendments
UNIRAB may update this Refund Policy from time to time. Changes apply to purchases made after the revision date shown above.